FAQ

Why Rent Through Us?
The Villas Manzanillo property catalog is, in a nutshell, the best in Manzanillo. We offer a variety of properties from cozy little condos, to grand luxurious mansions, from beach front living, to jungle seclusion.

Renting one of our fully furnished properties is cheaper than a hotel room, especially when you are sharing a property with family or friends. Also you’ll enjoy the extra space to spread out, rather than being cramped up in a hotel room.

We take the time to recommend the best option for you and your family. With just one click of the mouse, take a photo or video tour through each property. With a wide range of prices, you will be sure to find something that fits your needs.

Also, we offer a hassle free reservation process. Once a reservation deposit has been made, just fill out a simple online form, and thats it.

The main goal of Villas Manzanillo is to provide a memorable holiday to all our visitors and friends. If you encounter any problems during your stay, we are here in Manzanillo and will take action to resolve them. Villas Manzanillo really understands that the client expects and deserves the best service. We are proud that our clients always recommend us, and its great to see them return again and again.

Vacation Rentals
To reserve one of our properties, we require a reservation deposit of 50% of the total price for the duration of your stay. Within Mexico this may be done by bank deposit, wire transfer, PayPal, credit card, or deposits can be made in OXXO and 7eleven from 8am to 8pm Monday to Sunday. From outside of Mexico this may be done by wire transfer, PayPal or credit card. (PayPal and credit card have a 5% fee + $4 Mexican pesos)

Upon arrival the remaining balance must be paid in cash, and we also require a damage deposit in cash that is the equivalent of one nights rent. The property will be inspected for damages and cleanliness upon check out, and the damage deposit returned if property is in the same good condition.

Tips
Tipping is a way to give recognition for a job well done. So please feel free to tip the property staff.
Luxury Villas provide a higher level of personalized service, therefore warranting a more generous tip. If you are renting a luxury villa that includes staff (chef, server, maid, gardener, etc.) a minimum tip of $20 pesos (up to $40 pesos), per guest, per day will be charged. Again this is just the minimum. If a staff member was exceptional feel free to give a little extra.

Cancelations
The initial 50% reservation deposit is non-refundable. However, if you have given us advanced notice of your cancelation (at least 30 days), you will have the opportunity to rebook the same property for a different date (subject to availability), with a rebooking fee of 10% to 30% of the total price for the duration of your stay (the rebooking fee percentage depends on the policy of each owner). If you give us less than 30 days advanced notice of you cancelation your entire reservation deposit will be lost.

Long Term Rentals
To reserve a property for a long term rental, we require the payment of the first months rent, plus the damage deposit which is the equivalent of one months rent. The damage deposit will be returned upon completion of contract and bill payments are up to date.